Frequently asked questions
Where's my order?
You'll receive a shipping confirmation email with tracking as soon as your order leaves our fulfilment center ā usually within 1ā2 business days. Delivery within the EU typically takes 2ā4 business days after that.
How do I request a refund or return?
We offer a 30-day protected purchase guarantee. Send us your order number using the form below, or read the full details in our Refund Policy.
Why does my statement say "Paggins"?
Paggins Commerce OĆ is our Merchant of Record and handles all billing and payment processing on our behalf, so charges from this store appear as "Paggins" on your card or bank statement.
Do you ship outside the EU?
Shipping availability and rates are shown at checkout based on your delivery address. Free shipping applies to orders over ā¬50 within the EU.
I don't recognize a charge ā what should I do?
Check your order confirmation email first. If you still don't recognize the charge, contact us using the form below and include the last 4 digits of the card used, so we can look into it.