1. 30-day guarantee
We want you to love what you ordered. If you're not satisfied, you can request a refund or exchange within 30 days of delivery.
2. How to request a refund
- Visit our Help Center and submit a refund request with your order number
- Or email us directly at support@paggins.com with your order number and reason for return
- We'll confirm your return and, where applicable, send return instructions
3. Eligibility
- Apparel must be unworn, unwashed and in its original packaging with tags attached
- Skincare items must be at least 70% full and returned within 14 days of delivery for hygiene reasons
- Beverage products can only be refunded if damaged, faulty, or incorrect on arrival
- Items marked as final sale are not eligible for return
4. Damaged or incorrect items
If your order arrives damaged, faulty, or different from what you ordered, contact us within 7 days of delivery with a photo of the item ā we'll arrange a free replacement or full refund, no return needed in most cases.
5. Refund timing
Once your return is received and inspected (or approved without return, where applicable), refunds are processed by Paggins, our Merchant of Record, back to your original payment method within 5ā10 business days. Your bank or card provider may take a few additional days to reflect the credit.
6. Shipping costs
Original shipping fees are non-refundable unless the return is due to our error. Return shipping costs are the customer's responsibility unless the item is damaged, faulty or incorrect.
7. Contact
Any questions about a refund can be sent to support@paggins.com or via our Help Center.